Our Terms Shape Your Account
These Terms & Conditions set out how markas138 operates, what we expect from you, and how we handle your account, deposits and withdrawals. We've written them to be...
Policy Foundation & Jurisdiction
markas138 operates under the terms outlined in this document and applies them consistently across all supported regions in Indonesia. Your account is governed by these Terms & Conditions from the moment you open it. We reserve the right to update these terms with notice to you. Disputes are resolved through our support team first, then escalation paths as outlined below. All transactions
via DANA, OVO, GoPay and QRIS are subject to both our payment terms and the payment provider's own conditions. Where local law permits, these terms apply to your use of our platform.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How to Reach Us
Live Chat
Open the chat widget in the bottom-right corner of your account. Our team responds within minutes during operating hours to answer questions about your account or these terms.
Email Support
Send detailed questions to [email protected]. Include your account email and a clear description of your issue. We aim to reply within 24 hours on business days.
Account Settings
Visit your account settings to review your profile, payment methods, transaction history and any active disputes. Most account questions are answered there first.
Why These Terms Matter
Transparent Rules
Every rule in this document applies equally to all accounts. We don't hide clauses or change terms mid-session. What you read here is what governs your play.
Account Protection
Your account is yours alone. We outline exactly how we protect your login, your funds and your transaction history. Unauthorized access is treated as a breach.
Fair Dispute Path
If a disagreement arises, we follow a clear escalation process. Support handles it first, then a review team, then documented resolution. No hidden appeals.
Payment Integrity
DANA, OVO, GoPay and QRIS transactions are logged and reconciled daily. We don't hold funds or delay payouts beyond what the payment provider requires.
Data Security
Your personal data, account credentials and transaction records are encrypted and stored securely. We never sell or share your information with third parties.
Regular Review
These terms are reviewed quarterly and updated when needed. Any material change is announced in your account dashboard at least 14 days before it takes effect.